This contract has been prepared in accordance with the Regulation on the Application Procedures and Principles of Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188, and the articles are as follows:ARTICLE 1 – SUBJECTThe subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers – Regulation on the Application Procedures and Principles of Distance Contracts regarding the sale and delivery of the product sold by the seller to the consumer, the characteristics and sales price of which are specified below.

ARTICLE 2 – SELLER INFORMATION

Title: Paws&Co.
Address: Maslak Mah. AOS 55. Sk. 42 Maslak A Block No: 2 Interior Door No: 17
Sarıyer/ İstanbul
Phone: 0533 486 32 42
E-mail: info@pawsco.com.tr

ARTICLE 3 – CONSUMER INFORMATION

T.R. IDENTITY NO
NAME
SURNAME
PHONE
E-MAIL
ADDRESS

ARTICLE 4 – PRODUCT INFORMATION SUBJECT TO THE CONTRACT

The type, quantity, brand/model, color, number, sales price, payment type of the Goods/Product/Service consist of the information at the time the order is approved

ARTICLE 5 – GENERAL PROVISIONS

5.1- The consumer declares that he/she has read and is informed about the basic characteristics, sales price and payment method of the contracted product or products specified in Article 4 and all preliminary information regarding delivery and has given the necessary confirmation electronically.

5.2 – The product or products subject to the contract are delivered to the consumer or the person or organization at the address indicated by the consumer within the period specified in the preliminary information depending on the distance of the consumer’s place of residence for each product, provided that it does not exceed the legal 30-day period. This period may be extended for a maximum of 10 more days provided that the consumer is notified in advance.

5.3 – If the product subject to the contract is to be delivered to a person or organization other than the consumer, our company cannot be held responsible if the person or organization to whom the delivery is made does not accept the delivery.

5.4 – Our company is responsible for the delivery of the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order and with the warranty documents and user manuals, if any.

5.5 – For the delivery of the product subject to the contract, it is required that the signed copy of this contract be delivered to our company and the price be paid with the payment method preferred by the consumer. If the product price is not paid for any reason or is canceled in the bank records; our company is deemed to be relieved of its obligation to deliver the product.

5.6- If the relevant bank or financial institution does not pay the product price to our company due to the unfair or illegal use of the consumer’s credit card by unauthorized persons not caused by the consumer’s fault after the delivery of the product, the product must be sent to our company within 3 days, provided that it is delivered to the consumer. In this case, the shipping costs belong to the consumer.

5.7- If our company cannot deliver the contracted product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or transportation disruptions, it is obliged to notify the consumer of the situation. In this case, the consumer may exercise one of the following rights: cancellation of the order, replacement of the contracted product with a similar one, if any, and/or postponement of the delivery period until the preventing situation is eliminated. If the consumer cancels the order, the amount paid by the consumer shall be paid to the consumer in cash and in a lump sum within 15 business days.

5.8- Defective or broken products sold with or without a warranty certificate may be sent to our company for the necessary repair under warranty conditions, in which case the shipping costs will be covered by our company.

5.9- This contract shall become valid after it is signed by the consumer and sent to our company by fax or mail, or after the consumer approves the contract on the website.

5.10- The prices of the products on our company’s website include VAT and exclude shipping costs. Promotional campaigns are also carried out with all rights reserved.

ARTICLE 6 – RIGHT OF WITHDRAWAL

The consumer has the right of withdrawal within (14) days from the delivery of the product subject to the contract to him/her or to the person or organization at the address he/she indicated. In order to use the right of withdrawal, our company must be notified by fax, e-mail or telephone within this period and the product must not have been used within the framework of the provisions of the relevant article. In case of use of this right, it is mandatory to return the original invoice and a copy of the shipping delivery report stating that the product delivered to a 3rd party or consumer was sent to our company. The product price is returned to the consumer within 15 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The shipping costs of the product returned due to the right of withdrawal are covered by the sender.
The right of withdrawal cannot be used for products that cannot be returned due to their nature, single-use products, copyable software and programs, products that deteriorate quickly or whose expiration date has passed. In order to use the right of withdrawal, the packaging of the product must be unopened, undamaged and the product must not be used.
In the use of the right of withdrawal, our company is obliged to cover the return shipping fee for returns that comply with the law.
The consumer cannot use the right of withdrawal for goods that are produced in line with the consumer’s special requests and demands or that have been personalized by making changes or additions.
Returns are not accepted for products purchased from the outlet products category and whose expiration date is less than 1 year.
If the payment is made with a credit card or a similar payment card, the consumer may request that the payment transaction be canceled on the grounds that the card was used without his/her consent and in an unlawful manner. In this case, the institution that issued the card refunds the payment amount to the consumer within 15 business days from the notification of the objection.
In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in our company’s location are authorized up to the value declared by the Ministry of Industry and Trade.

If the consumer meets all the conditions and wants to use his/her right of withdrawal, he/she can fill out the form here and inform us that he/she wants to use his/her right of withdrawal.

If the consumer’s problem is not resolved by our company, he/she can apply to Consumer Rights in order to seek his/her rights. The consumer can get detailed information about consumer rights from tuketici.gov.tr.

ARTICLE 7 – PRIVACY POLICY

• Personal information includes all kinds of personal information such as name and surname, date of birth, home address, mobile and landline phone number, e-mail address, which directly or indirectly identify the user, and will be referred to as “Confidential Information”.

• Our company may use personal information for profiling, statistical studies, advertising, promotion, marketing and other communication activities within its own organization.

• Our company undertakes to keep personal information strictly confidential, to consider this as a confidentiality obligation, to take the necessary measures and show due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain, unauthorized use or disclosure to a third party. Although our company has taken the necessary information security measures, our company will not have any responsibility in the event that confidential information is damaged or falls into the hands of third parties as a result of attacks on the website and system.
• Our company may obtain information about users and the use of the website by users using a technical communication file (Cookie). However, users may change their browser settings so that the technical communication file is not received or a warning is given when the technical communication file is sent.

• Users can always update their Membership/Personal information and communication preferences by logging into the system. You can also convey your requests in this regard by reaching us through the contact information on our website. Your request will be evaluated and implemented as soon as possible.

If you do not want to receive e-mails containing promotional and announcement messages from our company, you can log in to the website with your e-mail and uncheck the checkbox under the “be informed about campaigns” tab under the My Account menu to leave the list.

• By visiting the website, each user will be deemed to have accepted the provisions of this Privacy Policy.

Article 8 – AUTHORIZED COURTS AND ENFORCEMENT OFFICES IN CASE OF DISPUTE

In case of dispute arising from the implementation of this contract, the courts in Istanbul Province are authorized.
In case the order is placed, the consumer is deemed to have accepted all the terms of this contract.